Ring Video Doorbell
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Ring 2 doorbell and I can't hear the person talking and they can't hear me.
Ring 2 doorbell and I can't hear the person talking and they can't hear me. I tested with my son outside and we couldn't hear each other. Can see fine and wireless connectivity is fine.Any ideas? The RING Doorbell is hardwired so it is NOT on battery.
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27-08-2020 20:45:15
Responses (1)
- T
Hi @cxeng2005. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360050175212-Audio-Issues-Troubleshooting-Guide) has some tips and tricks that will help with audio issue. I would also check the Device Settings to make sure your Privacy Settings allow for Audio Streaming and Recording. I hope this helps!
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06-11-2020 22:11:02
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Tom_Ring
Hi @cxeng2005. Here is a great Help Center article on how to use [2 Way Audio](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View). This Help Center article [here](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) can be helpful to troubleshoot common Audio issues.
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27-08-2020 23:02:38
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