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Replacement unit not sent
We have had issues for ‘Missed Ring , going off between 3 &6 am , This has now occurred up to 20 times at various hours of the night and day . We contacted Ring services and they will not send a replacement without us returning the existing doorbell unit which is 6months old . The service is poor and aftercare team do not get it , if I return the doorbell what do I use instead ???
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07-01-2020 15:42:34
Responses (1)
- T
Hi @Plantur66. In this case, it would be best to contact out support team directly, as this is a neighbor-to-neighbor support forum and not a direct line to support. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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28-10-2020 20:35:18
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Plantur66
I'm trying to reach Mari. She emails me but when I try to reply she has me blocked. This is about a replacement
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26-10-2020 21:10:03
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