Replace bricked doorbell with new one without deleting all video

Question

A Ring firmware update to my v1 doorbell bricked it. I bought a new doorbell 3 and successfully set it up as 'Front Door', which was also the name of the now-bricked device. After setting up the v3, I went to delete the original 'Front Door' and the app tells me all the recorded video from that device will be deleted. There's nothing important there but I would rather keep the video from the old device. Is there a way to do that?  Also, if I delete the old device will the subscription for cloud recording be automatically transferred to the new 'Front Door'?

Tom_Ring · Answer

Hi @DaveN. It is possible to save the video from your Ring Video Doorbell by following the steps outlined in this Help Center article [here](https://support.ring.com/hc/en-us/articles/115001834066-Sharing-and-Downloading-Your-Ring-Videos#:~:text=Log%20into%20your%20web%20account,automatically%20download%20to%20your%20computer.). If this was a replacement device that our support team facilitated, your Ring Protect Plan subscription automatically transfers over. If this is a new purchase, you will have to login to Ring.com, cancel the subscription, and subscribe your new device to a new Ring Protect Plan. Upon cancelling, you will receive a prorated refund based off of the amount of time the Ring Protect Plan was used. You can find more information on the Ring Protect Plan [here](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-the-Ring-Protect-Plan). Let me know if you have anymore questions.

Ring Video Doorbell

Replace bricked doorbell with new one without deleting all video

Didn't find an answer ?