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Repeatedly lose connection
battery-video-doorbell
Our Ring doorbell (couple years old) will repeatedly go to a cellular signal and reconnect shortly afterwards throughout the day. Probably once per hour or more. Internet is otherwise working fine. Does anyone know how to fix this?
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10-03-2021 12:17:03
Responses (1)
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Caitlyn_Ring
Hi @Denham24. There is no cellular signal available for your Doorbell, but if it is disconnected and reconnecting frequently there are a few things you can check. First, I'd suggest looking at your Doorbell's [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) to make sure it is within a good range as a high RSSI can cause your Ring to disconnect. Additionally, you can find some tips on how to make wifi work for you in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). I hope these suggestions help, but if they don't, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to look into it further for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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10-03-2021 07:16:34
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