Responses (3)

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  Dlittle92

  I had a years subscription.... It'll go back to Jan 7 but I need the video on Jan 5 but my other ring cameras will go back further than that why can't it on my doorbell this is a beyond serious matters my life and freedom realize on that video without my life will be over and I will be put in prison for the rest of my life how is it there is no way to recover the video and if it's truly gone I'm completely screwed and will be very very displeased with ring and I will make sure everyone I know not to use ring ever I shale also spread this over social media to never use ring products.

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  09-03-2022 09:05:11

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  Dlittle92

  Ive tried the website and it won't but will for the other ring cameras I got a year subscription why will the others but not for my doorbell? Without this my life will be over and will have to spend the rest of my life in prison I desperately need to find a way to recover that video it means absolutely everything.....

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  10-03-2022 07:38:22

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  Marley_Ring

  When subscribed to a [Protect Plan](https://ring.com/protect-plans), your Ring videos are stored in the cloud for up to 60 days, unless you manually change the storage time, as @SolarEclipse shared above, or if you are in a region that supports 30 day storage maximum ([learn more here](https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans)). If subscription lapses, is cancelled, the Ring device is removed from the account (causes lapse in coverage), or the video storage time set or default is passed, videos are not recoverable beyond this time. For further assistance, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  10-03-2022 04:02:19

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