Reconnecting Ring Pro from a remote location

Question

My Ring Pro doorbell appears to be offline. I am away from my home for the next week and would like to reconnect my doorbell if possible. I have verified my home network is functioning and it appears the power supply, at last check, was satisfactory. Is there a way to reconnect the doorbell from a remote location?

Tom_Ring · Answer

Hi @Winniesdad31. There is not a way to remotely reconnect your Ring Pro to wifi. When you are home, try using the steps outlined in the Help Center article [here](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Device-to-Wifi-or-Change-Your-Wifi-Network) to get your Ring Pro back online.

MrsGeorgia · Answer

Has this issue been fixed in the last 7 months? Not being able to reconnect remotely renders this device totally useless. The whole point of having the Ring is for security when I’m traveling.

Ring Video Doorbell

Reconnecting Ring Pro from a remote location

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