Responses (3)

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  deanrose

  [Support Link to Recall](https://support.ring.com/hc/en-us/articles/360050949611)

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  11-11-2020 02:05:14

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  MarkHughes

  All links go back to the same page where you must enter the serial number into a box to find out if your Ring2 is affected. However, when I put my number in the field, I get an error message of "Invalid DSN | Character Count". I have checked the number about five times and can't see anything wrong.

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  11-11-2020 12:52:15

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  Daswooski

  I keep entering and getting the same error message as well

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  11-11-2020 01:33:00

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  ricklennox

  yep - same here. typically flimsy automated customer support .. luckily, if you used the right screw to secure the cover to the bottom of battery cartridge, it shouldn't pierce the batt - which seems to be the issue.

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  11-11-2020 02:07:16

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  Caitlyn_Ring

  Hey neighbors! You can find out if your device is on the list of affected Ring Video Doorbells [here](https://support.ring.com/hc/en-us/articles/360050949611-Ring-Video-Doorbell-2nd-Generation-Recall). Please note that if you do not have a Ring Video Doorbell (2nd Generation), then this does not apply to you. You can verify which model you have by looking at the back of your Doorbell.If that's not working for you or if you have further questions, please contact our support team so they can take a look for you. Our support team can be reached at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Thank you!

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  11-11-2020 07:14:42

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  BILLR12

  What defines a 2nd generation Ring Video Doorbell? Nothing on my box indicates the Generation of the doorbell. I have entered the S/N several times and received the same error message as noted above by several responders/inquirers. A response that is more clear would be helpful.

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  11-11-2020 08:56:04

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  SonicMark

  I have the exact same problem. I have a Ring 2. I've entered the s/n over and over, always the same Invalid DSN | Character Count error. FIX THIS PLEASE! Very frustrating.

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  11-11-2020 11:24:00

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  1RonnieG1

  Mine also said invalid serial number. More problems I dropped it and scuffed up the lens.

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  12-11-2020 12:26:06

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  Batfez

  All these Ring products are not part of the recall: - Ring Video Doorbell (1st Gen) - Ring Video Doorbell 2 - Ring Video Doorbell 3 -Ring Pro Video Doorbell This only affects Ring Video Doorbell (2nd Gen) this model was released in 2020 if you bought your Ring Video doorbell before 2020 it is not part of this recall. Also I should point out this is only a recall on the instructions included in the box. The product itself is not recalled. Seems some people used the wood screws which are used to mount it to the side of the house instead of the small security lock screws that are actually meant to be used.

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  12-11-2020 02:43:41

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  K

  kjohnson2866

  This should still say one way or the other I’d the s/n you put in the box whether it’s affected or not instead of a error. Just my 2 cents plus I don’t want my house to burn down because of this recall.

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  12-11-2020 01:15:42