Responses (1)

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  Chelsea_Ring

  Hi @mlehmann78. Since you've done a power cycle of the device, it may be time to try a reset to see if it helps. To reset your Doorbell, press and hold the setup button for 30 seconds. After this, give it a couple minutes to reset, and then ding your Doorbell to test the video quality. Let us know what happens!

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  14-01-2020 10:23:05

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  mlehmann78

  Chelsea, Just did the reset twice and still no change. Any other thoughts. Martin

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  15-01-2020 12:23:36

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  Chelsea_Ring

  @mlehmann78 Have you tried rebooting your router? Turn your router off for a couple minutes and then turn it back on. You can do this by disconnecting it and reconnecting it. After a couple minutes has passed, take a look at the video quality! In addition, if this doesn't fix it, can you attach a screenshot of this image quality so other neighbors can see this as well?

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  15-01-2020 12:26:43

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  mlehmann78

  Reset router and no change. Camera is till switching between night mode and day. Here are some side by side for what it is switching back and forth threw and also a shot of what the daytime is looking like.  

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  15-01-2020 01:39:28

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  Chelsea_Ring

  @mlehmann78 Thank you for those screenshots! At this time, I recommend to reach out to our support team [here](https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch). They will be able to do some further troubleshooting with you to address this concern. Let us know what they do for you!

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  15-01-2020 04:56:32