Hey @mrizzitiello. Have you tried to set the Doorbell up in the Ring App? The previous tenant should have removed it from the account so you can set it up. If you've tried to set it up already and have received a message that the device is still associated with an account, please give our support team a call at one of the numbers available[here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a closer look and find a solution to this concern. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19[here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.