Ring Video Doorbell
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hardwired-video-doorbell
troubleshooting
cs-support
Hello,Since few days, video of my doorbel gen 2 are not avaliable.Live is not avaliable.Motion detection and doorbel detection work : a file is create but file is empty : no video. When i want read the history i have : "video was not recorded correctly".Wifi is OK.Same issue near the wifi connection.Many reboot and reset : same issue.Detectors works.Do you have an idea ?
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13-11-2023 08:35:44
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Justin_Ring
Hi @Ma2t. Those were excellent troubleshooting steps to try for your concern. I would also recommend rebooting your router by powering it off for a few seconds and powering it back on to see if it helps. If you have tried this step and are still having the same concern, give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.
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14-11-2023 16:25:59
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