Ring Video Doorbell
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J
Preroll video blurred top and bottom
Hi, I bought a Ring Doorbell 3 Plus, and it works a treat now it's set up. I am a bit puzzled, though, that the preroll (black-and-white) video has a blurred bar across the top and bottom, while the middle is nicely sharp. Is this by design or is there an issue?
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26-08-2020 10:00:12
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Tom_Ring
Hi @jem70. Thank you for attaching that photo of your Pre-Roll for your Ring Video Doorbell 3 Plus! To answer your question, yes. This is exactly how the Pre-Roll should look. You can find more information on Pre-Roll [here](https://support.ring.com/hc/en-us/articles/360038650731-Understanding-the-Pre-Roll-Feature).
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26-08-2020 06:58:15
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