Ring Video Doorbell
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Poor Video Connection
HiI have had a ring doorbell v1 for a while at work and its always been perfect, I can live view video via rapid ring and ring apps almost instantly.I decided as it was so good to purchase one for home use, so purchased and installed a doorbell v2 model. The FW is completly up to date, battery fully charged etc.However i initially noticed that when trying to live view via either app it more often than not, does not show the video and flicks between starting live view, establishing connection and its completly hit and miss, sometimes it doesnt work at all.I thought maybe a poor wifi connection, so have placed a wifi repeater behind the door its mounted to, I ironically have a lower rssi on the home bell of approx 50 than I do on the bell at work, yet have constant issues with viewing video on home bell.I have speed tested original wifi connection at front door, and then again with the replacement wifi and even tried using a different SSID and channel. Average but stable speed are between 20-40 Mbps.I have tried everything I can to rectifiy this issue and fail to understand why the workhop bell has a higher rssi (worse connection) is further away from the router and works perfectly, yet the home bell (v2) seems to struggle.Any advice much appreciated as getting ready to just take it down and choose another brandThanks in advance guys and girls
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21-04-2020 14:34:49
Responses (2)
- P
Thanks for the reply. In relation to speeds, I have speed tested the WiFi next to the door bell and about 10 metres further away and have average downloads of between 30-40 Mbps and upload of around 12 Mbps. So this is as far as I can see never going or be a speed and or signal strength issue. I will check the appropriate router ports and report back my findings. However I am not convinced as if ports required opening then surly the issue would not come and go it would simply work or not work? Also this issue is present on both apps as stated, i generally always use the rapid ring app anyway. The main ring app always connected to the bell instantly but viewing live view is almost impossible
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21-04-2020 20:17:00
THi Chelsea\_Ring. Would you be able to explain why are you saying here that speeds of about 4 - 6 mbps are at the low end and can cause issue when Ring company s advertising doorbell2 as minimum 1mbpsand and Ring recommended speed is 2mbps? It seems like false advertisiment. Please see photo attached.
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22-04-2020 09:51:28
- U
Every time i mention this issue the standard response from Ring is it must be your wifi despite a +100mg download and + 70 upload, so clear not wifi and it will not connect on any device including via ring webpage. Gave up in the end and purchased a eufy never had an issue since.
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27-07-2024 17:25:52
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Pico
I forgot to add (as I think it’s relevant...maybe!) That if or when the video does start streaming I don’t get any video and or audio drop outs at all, intact I can sit and watch it for 20 mins with no issues or dropouts, to me suggesting it’s not a WiFi issue!
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21-04-2020 14:49:51
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