Responses (6)

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Magicjim

My doorbell just stopped working. I have tried uninstalling, rebooting, checking to make sure notifications are allowed, picked different tones. At this point my phone will vibrate and say there is somoene at my door but will not ring inside or out. The motion detecting has almost stopped. Getting frustrated. If anybody can offer something that will help, I would be very grateful.Thanks.

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13-09-2022 18:44:23

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Justin_Ring

Hi @Magicjim. You have tried all the basic troubleshooting steps I would recommend. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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15-09-2022 17:24:51

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user45998
I have bought a second-generation ring doorbell and have the same problem with my iPhone.The app from the iPhone has a delay of more than 1minunte on sending the notification and also I don't have any sound on my iPhone when I received the report. I have tried everything restarting, reinstalling, and rebooting the router, I have changed the settings on my iPhone, however, I can not figure out why my iPhone doesn't ring when the doorbell is pressed. My neighbor has a different product and when I press on his doorbell the app from his phone rings immediately and has half of the price I paid for this product. Can u help me out or I shall send it back this product because it will be a waste of time?
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23-05-2023 06:38:51
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Justin_Ring
Hi @user45998. Since you have tried all the basic troubleshooting steps and are still having the same concern, the next best step would be to reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance.
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25-05-2023 18:18:21
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Justin_Ring
A post was split to a new topic: [Issues with Ring Video Doorbell 2nd Gen](/t/issues-with-ring-video-doorbell-2nd-gen/203500)
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25-05-2023 18:20:28
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user72762
My bell rings outside on the unit (really useful )…but no sound or anything on my phone. I am fed up with all the time wasting to make it work so I will just toss the Ring bell in the trash where it belongs and get another brand.
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29-12-2023 04:47:33
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