Ring Video Doorbell
Phantom Chime/Ringing at Night - How to diagnose?
Video Doorbell (Gen 1) - Hardwired I bought this back in XXXX and noticed in the past couple of years, I’ve been having random door chimes happen at night. When this happens, I don’t get alerts on my ring app, so I know no one is actually there, because if someone is, my ring app sends me a notification. Done a bit of digging and see that people online mention upgrading the transformer as an option. I see that Ring sells a hardwired transformer for about $25. If I get this will it solve my issue? What are the logical order of things I should check/fix first to diagnose this problem to make sure it gets solved correctly and efficiently? Thanks.
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28-04-2024 04:03:54
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Caitlyn_Ring
Hi @primeocean. If the chime kit in your home is randomly ringing with no associated doorbell button press, this is typically due a failure with the button on the doorbell itself or an incompatible chime kit. We have a list of compatible chime kits for the Video Doorbell (1st Gen) here. Given that you’ve had your doorbell since XXXX, it’s possible the phantom chimes could be due to general wear on the doorbell button itself. To troubleshoot this further, I’d recommend getting in touch with our support team, as we cannot view any device details here on the Community. You can give our support team a call at one of the numbers available here, or you can send a private message on Facebook @Ring.
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30-04-2024 08:31:21
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