Ring Video Doorbell

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People not being picked up by the camera during the night
battery-video-doorbell
troubleshooting
motion-settings

We have milk delivered during the early hours, normally 01:00 ish. The camera is not picking this movement up. Why? All other movements are detected OK.

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24-12-2022 08:51:53

Responses (1)

  • C

    Hi @user30955. Which model of Ring Doorbell or Security Camera do you have? Do you have motion detection disabled under any of the [Modes](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) settings? If you have motion detection disabled under any of the Modes and you swap to that Mode, it would prevent your Doorbell from detecting and recording motion. I don't want to speculate too much as we do not have any information about the motion event since it wasn't recorded.

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    26-12-2022 10:45:10

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