Peephole camera

Installed the ring peephole camera about 2 weeks ago, and it hasn't captured anything and live view and motions are just black screens. I tried getting help from Ring several times with no luck. I was basically told that the problems were because my doorbell was offline, I checked and it wasn't. I did everything that was suggested. I have a strong wifi connection, did a hard reset and nothing works. I got this thing for security, but there is no such thing when this device isn't able to capture anything. Is anyone else going through this? Also, the doorbell on the device doesn't work. It's just a expensive paperweight at this point. I am looking to do an exchange or take this back and get another brand.