Payment charge unsuccessful even though card works

Question

Hi there - is anyone else in the UK having this problem? Been a ring customer for around 6 months. Today told my payment method for monthly subscription has failed - even though my card is the same as I have always used and perfectly fine. I did a google search and see that other users over the years have had similar issues - but have had problems getting them solved through Customer Support.

Justin_Ring · Answer

Hi @user63436. Billing issues cannot be handled here in the Community. It is a public forum, so we do not have access to your account information. The next best step for this type of concern is to give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for assistance.

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Payment charge unsuccessful even though card works

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