Ring Video Doorbell

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P
Our Ring video doorbell keeps turning green on playback, is there anyway we can do to rectify this issue?
hardwired-video-doorbell
troubleshooting

For the last few days our video doorbell screen keeps turning green when we try to watch the videos, is there anything we can do to rectify the problem.?

808

4

0

06-02-2023 11:02:52

Responses (2)

  • C

    Hi @Pchop. Is this only happening on recorded videos from the Event History, or does it also happen when you access the Live View? Are these videos from during the day, or at night? Feel free to share an example of the green video that you're seeing.

    0

    07-02-2023 10:24:56

      U

      Im having this problem too and its a brand new unit. Green screen on live view and very pixelated images. ANy help appreciated ,

      0

      01-08-2024 11:40:47

      U

      Mine is only on playback. Live is fine.

      0

      28-03-2025 05:44:38

  • S

    Some playback is completely green through most of the playback. Seems to clear up at the last two to three seconds of the playback. All other times the image is clear.

    0

    30-03-2025 05:34:34

      J

      Hi neighbors. Try the following steps for this type of concern:   - Reboot your router.   - Reboot your Ring device using the Ring app. https://ring.com/support/articles/p8z2n/Rebooting-your-Video-Doorbell-or-Security-Camera   - Verify your Ring device has a good signal strength. https://community.ring.com/conversations/ring-device-tips/how-it-works-your-ring-device-rssi-good-vs-poor/65800f1051f6e6fe781953cf   This Help Center page has other steps you can try as well. https://ring.com/support/articles/odu0k/fixing-audio-and-video-issues. I hope this helps.

      0

      31-03-2025 11:00:47

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