Ring Video Doorbell
Original Chime Doesn't Work After Doorbell Pro Install
Products: Ring Video Doorbell Pro with Pro Power Kit, Nutone BK125LWH-1 Mechanical Chime (on the compatible list). Nutone chime is 1.5 years old (new house), so I don't think power or wiring are an issue. Today I installed my Ring Video Doorbell Pro. Prior to install, my mechanical chime was working. I followed the instructions - turned off the power, installed the Pro Power Kit, installed the doorbell, turned on the power and did the setup. The Ring Pro works great. However, my mechanical chime won't work. I checked the app to make sure "Doorbell Chime Type" is set to "Mechanical". I even tried changing it to "Digital". No luck getting my mechanical chime to work. I tried searching to see if others have this problem, but couldn't find a solution. Has anyone else encountered this problem and/or have a solution?
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19-01-2021 12:07:53
Responses (4)
- C
Yes. I had a similar problem and the tech support suggested checking the transformer (it was fine but I replaced it anyway), toggle the app settings in Ring, touch the doorbell wires together (which sounded the chime). Eventually they sent me a replacement Ring Pro. This still did not fix it. On a whim I checked my 'Alexa' app settings and when I turned off notifications in that app my mechanical chime magically worked. Bottom line for me was there is an integration issue in the Alexa app software and the Ring doorbell. I hope they fix it in a future software release. If you have an echo show/dot try checking your Alexa app settings. Good luck.
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22-01-2021 12:59:39
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BThanks @CQuinn724, that solved it. It is definitely a software problem. @Tom_Ring, would you please open a ticket for this problem. I'd like to know when the software will be corrected. Thanks!
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23-01-2021 06:17:10
AWhat setting in the Alexa app has to be changed? I turned off the notifications to the echo devices but that didn’t work. I am experiencing the exact issue you described with my pro 2. Thanks in advance.
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02-09-2022 01:22:53
- M
Evening all. I'm having the exact same issue as @BillG. I actually just got back from Lowe's with a replacement Ring Pro, installed it per the instructions, got it to mechanically chime one time and then nothing. I used my multimeter and I have 20-21 V from the Ring wiring, the same from the transformer. This NUTONE (BK125LWH-1) is maybe 2 years old. The existing push button worked just fine before. I have done everything I can think of...any suggestions, please??
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24-01-2021 10:46:25
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- C
Hi neighbors! As the Community is a public, neighbor-to-neighbor forum, we are not a direct line to support. In this case, it would be best to contact our support team directly so they can take a closer look at this and see what may be causing the problem. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). Make sure to have the model information for your chime kit on hand as they may ask for that to confirm compatibility. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-01-2021 06:43:59
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Tom_Ring
Hi @BillG. What is the voltage rating for your doorbell transformer? Ring recommends a voltage rating of 16V 30VA, minimum. You could be having this issue do to an underpowered transformer. I hope this helps!
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21-01-2021 09:25:11
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