Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
U
Orange button broken
battery-video-doorbell
troubleshooting

My Ring 3 doorbell camera is not responding to a press of the orange button. There is no click, just a soft feel from the rubbery membrane. As such, as I have changed my router, I can no longer connect to the network. Does this mean the item is to be classed as ‘completely broken’ and therefore to be discarded? It was purchased in September 2021

127

0

0

11-02-2024 02:30:47

Responses (1)

C

Hi @user21638. It’s possible the Doorbell could by physically damaged. Pressing the setup button firmly should put it into setup mode. If the Doorbell is not responding to that, try holding down the setup button for 20 seconds to reset it. Then try to walk through a new setup in the Ring app using the steps under Set Up a Device. Should those steps not work, please reach out to our support team for further assistance.

0

12-02-2024 09:47:15

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

D

Danielhrch

0

User
Solutions