Responses (2)

U
user31657
I'm cancelling my service because the app is no longer compatible with my phone. I'm not spending hundreds of dollars on a new phone just to use this product. I now have a useless doorbell and indoor camera. What a waste of my money!
2
•
02-01-2023 01:50:49
•
Reply
C

Caitlyn_Ring

Hey neighbors, you cannot download an older version of the Ring app due to security reasons. It is important to use the latest version of the Ring app as it will ensure you have the latest bug fixes and security updates. You can find more information on mobile device compatibility [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App). If your phone is unable to be updated to the required version of either iOS or Android, you won't be able to download and use the latest version of the Ring app.

0

•

03-01-2023 23:32:13

•

Reply

W

WingMan71

Well, true, you can't install an old version of the Ring app by getting it from Google Play Store for Androids or App Store for IoS devices. But you CAN get it elsewhere. I found that out the hard way today when a Ring tech support technician told me to uninstall the Ring app on my old Samsung Gal

1

•

08-07-2023 00:00:21

A

Ashtray1

I've got the same problem, iPhone6. I now have a camera, chimes that do not work cause it deleted the app & then said it cannot install due to old age, yes I'm old, 68, so I do not have the cash to buy new phones or camera & chimes. It wiped everything, passwords, email address, codes. Pity i cannot

1

•

12-11-2023 20:40:40