Responses (11)

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SteveD

Definitely an important missing feature. Occasionally for whatever reason a Ring device goes offline. The Ring App should provide a notification alert for this condition. My ring chimes sometimes go offline and I may not notice until I realise someone has rung the doorbell but no one has answered. This would seem like any easy feature to deliver in the App maybe rather than generating an email. Steve Davidson

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26-02-2020 22:28:18

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JF5

Agree - I'm looking for the same capability. I have 3 stick up cam battery devices. 2 gave me warnings when the battery was low, 1 didn't. Was offline for a few days as a result. Kind of defeats the purpose. Shouldn't have to babysit this stuff. That's the benefit of technology is that you can easily program notifications around things of this nature so that we can live our lives and trust that your devices are working properly. Fairly simple notification would go a long way.Thanks.

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09-04-2020 11:36:12

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CrushedSnail

This is an extremely important missed feature that is offered by competitors, including Nest. I would not have made this purchase had I known of this. I am using free version of PRTG to notify my if the devices stop responding to a ping request. If offline for 5 mins or longer, I get an email alert. Get your act together Ring/Amazon! This is the link [https://www.paessler.com/prtg. ](https://www.paessler.com/prtg)

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02-05-2020 16:33:42

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bustacheeze
This feature needs to be added ASAP. It's ridiculous that it'll push constant notifications for cars driving by outside the outlined range, but not when a device suddenly goes missing? Mine was off for over a week but because it's hardwired it was still ringing the chime, everything seemed normal. My neighbor comes over to see if my camera caught a hit and run on their vehicle, nope, POS has been offline for over a week.This is worse than Alexa allowing lights to be room-aware, but any other type of device can't? With all these smart devices you'd think they would have thought to add some common sense. This feature would take an intern about 4 hours to implement, get it done.
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01-01-2021 08:14:28
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Kunalks76
Extremely important feature that is needed ASAP.
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17-03-2021 01:23:07
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MarkDownUnder
When is the coming Ring people? Can’t believe that this is still not being done. This is ABC of security devices. I agree with previous post, would have not bought if I had known. The other day all of my cameras went offline because of a wifi error. Only discover 2 days later. If you cannot fix this or have no intention of marking this a priority please let us know and I won’t waste my time or money on this anymore. Unacceptable for a “security device”.
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21-05-2021 13:46:11
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nikneel
This is ridiculous! have been living with occasional wifi drops and not getting notified for me to fix it. Miss this for days and figure out randomly when the doorbell does not ring. When will Ring fix this basic feature!??
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06-06-2021 22:43:59
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