Ring Video Doorbell
Nutone analog doorbell chime box "fried" using Ring Video Doorbell (2nd generation)
I had a Ring Video Doorbell (2nd generation) installed in circa 2021 or later. I had an analog doorbell chime box inside the house, which was connected to the doorbell transformer. The specs for installing the Ring Video Doorbell (2nd generation) were followed. No jumper cable was needed for the chime box because this unit rings the inside chime. In February 2024, my Ring Video Doorbell (2nd generation) stopped taking a charge. I removed the unit, plugged it into the charging cable provided and re-installed it. When I pressed the doorbell button, my inside chime buzzed and then stopped working. I took the plastic cover off the inside Nutone brand doorbell chime unit, and I saw that the spring and striker had popped out of place, and a plastic piece had melted. I called Ring technical support, and it was explained that this is something they have never heard of. I Googled the situation and found a few people had posted something similar happening. I hired an electrician to install a new Heath Zenith analog doorbell chime, and he checked transformer which is functioning perfectly. He also said the voltage of the transformer meets the specs for the Ring Video Doorbell (2nd generation). My electrician has no explanation as to why the chime box innards “fried.” I am now loathe to re-install my Ring Video Doorbell (2nd generation) unit because I don’t want this to happen again. Does anyone have insight about why the innards of my inside chime box literally popped apart and the plastic melted? Thank you!
192 •
0 •
0 •
06-03-2024 07:25:55
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @user78481. When connecting a Ring Doorbell (2nd Generation) to an existing doorbell circuit, the transformer must provide 8 to 24 VAC, 50/60Hz, 5VA to 40VA. You can also find a list of compatible mechanical and digital chime kits here. If your transformer provides sufficient power, and the chime kit is compatible, there shouldn’t be any issues after a proper installation. It was a good call hiring an electrician to install your new chime kit, since they were also able to check the transformer. With the previous chime kit, i’s possible there was a loose or frayed wired, contributing to the power not being sent through the doorbell circuit properly. However, that’s just a guess based on the information you shared. If you experience any damage to your Ring Doorbell or have any safety concerns with the new installation, disconnect the Doorbell from power and contact our support team right away.
0
08-03-2024 08:22:16
•