Responses (2)

• C

  Caitlyn_Ring

  Hi @user52236. Do you have a [Motion Schedule](https://support.ring.com/hc/en-us/articles/218380863-Scheduling-Times-When-You-Don-t-Want-to-Receive-Motion-Alerts-) set for any days of the week? This would prevent motion notifications for the designated days and times of the schedule. If you have the Live View open, you would not receive a motion notification at that time since the Doorbell is already recording the Live View. If an event was recorded just prior to your wife leaving the house, the Doorbell may still be processing the previous event. Battery powered Ring Doorbells also have a [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Understanding-and-Optimizing-Motion-Detection-with-Motion-Frequency) setting, used to prevent notifications from repetitive motions, that you can adjust as needed. Reviewing the [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Utilizing-Motion-Zones-with-your-Ring-Devices) and your Motion Sensitivity are also troubleshooting steps I would always recommend for motion detection concerns. Lastly, check the [Modes settings](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) to ensure you do not have motion detection turned off in a particular Mode. If you need further assistance with this concern, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

  0

  •

  26-07-2023 10:31:11

  •

  Reply
• U

  user52236

  Thank you for your response, I checked everything you recommended, and all my settings are correct. I will try calling when I am at home and near the device.

  0

  •

  02-08-2023 05:06:04

  •

  Reply