Hi @user47697. Make sure to charge the battery with the provided charging cable for at about 8 hours. After that, insert the battery into the Doorbell, then attempt to put it into setup mode by pressing the setup button under the faceplate. If the Doorbell isn't responding, hold down the setup button for 20 seconds to complete a full reset. If that still doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-06-2023 10:29:24
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Caitlyn_Ring
Hi @user47697. Make sure to charge the battery with the provided charging cable for at about 8 hours. After that, insert the battery into the Doorbell, then attempt to put it into setup mode by pressing the setup button under the faceplate. If the Doorbell isn't responding, hold down the setup button for 20 seconds to complete a full reset. If that still doesn't do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-06-2023 10:29:24
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