Ring Video Doorbell

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Not recording some motions
battery-video-doorbell
troubleshooting
motion-settings
So I noticed it hasn’t been recording some motions even though I have everything on and everything set to most frequent etc which makes me lose more battery life but just now someone came to my door and I needed that recording and when I went back to look at the recording it wasn’t there so it never recorded although the person was right by the doorbell. What’s the point in having a ring doorbell when it’s not even picking up when someone is right at your door next to the doorbell? It’s all paid for the subscription so I know it’s not that and it has 62% battery so I know it’s not that. It’s also recording motion because it got another person on there after and before that. Can someone help me as I need that conversation that should have been recorded?!

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29-11-2023 07:45:28

Responses (1)

C
Hi @user68951. If an event wasn't detected, there will not be a recording of that event made since it wasn't detected and recorded. Issues with motion detection are best resolved by adjusting the motion settings. It's important to review the [Motion Zones](https://support.ring.com/hc/en-us/articles/210243483-Using-Camera-Motion-Zones) and the Motion Sensitivity and make changes as needed. If you have a battery powered Doorbell, you will also see the [Motion Frequency](https://support.ring.com/hc/en-us/articles/115003477106-Optimizing-Motion-Alerts-with-Motion-Frequency) option that you can adjust. Please also keep in mind that after your Doorbell records an event, it may take a moment for it to process that video. If events happen right after one another, your Doorbell could still be processing a previous event. If you have persistent issues with motion detection, please follow up with our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) for one-on-one troubleshooting assistance.

0

01-12-2023 10:03:41

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