Not recording some motions

So I noticed it hasn’t been recording some motions even though I have everything on and everything set to most frequent etc which makes me lose more battery life but just now someone came to my door and I needed that recording and when I went back to look at the recording it wasn’t there so it never recorded although the person was right by the doorbell. What’s the point in having a ring doorbell when it’s not even picking up when someone is right at your door next to the doorbell? It’s all paid for the subscription so I know it’s not that and it has 62% battery so I know it’s not that. It’s also recording motion because it got another person on there after and before that. Can someone help me as I need that conversation that should have been recorded?!