No video on doorbell
My Ring doorbell has suddenly stopped showing any video. The doorbell rings, I'm notified of motion or someone being at the door, a thumbnail comes up, but the video never loads. If I try to click Live View, I just get the Activating Device... message with the blue spinning circle. It shows that my Wi-Fi is fine, and the battery is charged. My two other cameras are working fine so don't think it's an issue with the app. I've also tried installing Rapid Ring but got the same messages. Any suggestions on how to fix this?
1966 •
0 •
2 •
05-04-2021 07:41:30
Responses (2)
- M
Thanks. This started on 3/30, so has this issue been happening since then? I only saw the technical difficulties notification today.
•0
05-04-2021 09:57:10
BOh @marzian , your issue started on 3/30? Then it is **not** related to the technical Ring difficulties affecting many people that *started today* (4/5/20210). Since you didn't mention which model Ring Video Doorbell that you own, I don't know which online Help link to paste here, but you can go to the top of this page, select **Help** and then **Help Center** and then search for troubleshooting steps for your model Doorbell. But you should wait to troubleshoot until status.ring.com shows the current video issue has been resolved. If the online Help topics do not remedy you issue, then you should call Ring Support for additional help: https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch Due to the COVID-19 crisis, Ring's support procedures, operating hours, and an increase in wait time may occur: [Response to COVID-19](https://support.ring.com/hc/en-us/articles/360041597471) I hope you find this helpful :wink:
•1
05-04-2021 10:16:09
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Boone
Hello @marzian , Sorry to hear you are having video issues. Since it is a recent problem for you, most likely it is related to the Technical Difficulties that Ring is currently experiencing: **Identified** - We have confirmed live video services are affected. Apr 5, 20:18 UTC There are several ways you can monitor the status of the Ring Systems, which include: https://status.ring.com/ or from your smartphone Ring App: - Select *Menu* (the 3 horizontal bars, upper-left-corner) - Select *Devices* - Select a Device - Select tile *Device Health* - Scroll down & select *Ring System Status* So, hopefully once Ring fixes this issue, your Ring Doorbell should return to normal. :wink:
1
05-04-2021 09:11:09
•