Responses (9)

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f259350eacf3c7454b7bc0719a4c3d
Same problem, no video. Hate paying for stuff that doesn’t work. I have Gen 1. Looks like it’s time to look at other doorbells
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14-02-2022 02:02:07
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H
Hagfan
Same issue, started about a month ago. I have had this camera in the same location for 1 1/2 years, no problem with how far it is from my wifi. Last night at least 5 saying no video. Crime in our town has gone up 100% the last few years. Punks breaking into cars every night. Now I have a camera that WON"T record anything. Can I get a refund on this camera if it continues? As it is of no use to me right now... And No there are no videos when I sign into Ring.com either.
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27-02-2022 12:21:30
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robertsk2
I have been having this same problem for months, and NONE of your 'ring staff' suggestions are effective or credible. The problem started after several previous "updates" to the ring app in my case, and it would seem to me that you are not looking in the right place to find a correction. Your ring doorbell algorithm is flawed or 'broken' and needs to be fixed. This 'problem' does not affect anything but my 'doorbell' camera, no other cameras are affected. FIX your problem.
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21-06-2022 08:50:17
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C
Caitlyn_Ring
Hi neighbors! If you're receiving an error message when trying to view videos from your Event History, first check the status of your [Ring Protect plan](https://support.ring.com/hc/en-us/articles/360030333671-How-to-Subscribe-to-a-Ring-Protect-Plan-Subscription) to ensure it is active. if your subscription was not active at the time that the event occurred, you will not have access to the video. Additionally, ensure that you do not have a VPN enabled on your mobile device. The Ring app does not support the use of a VPN, and you may run into error messages or problems using the Ring app and its features if you have a VPN enabled. It's also recommended to review the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) for your Doorbell or Security Camera on the Device Health screen in the Ring app. The RSSI can tell you if the wifi signal your Ring device is receiving is stable or if it's unstable and there is possible interference. An unstable wifi connection could result in errors with the recording of events on your Doorbell or Camera. You can find more information on wifi in our Help Center Article [here](https://support.ring.com/hc/en-us/articles/360020044511-How-to-Make-Wifi-Work-For-You). If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) so they can take a more in-depth look and assist with all applicable troubleshooting steps. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-06-2022 19:35:55
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