Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
T
No video, also not live after internet disruption
hardwired-video-doorbell
live-view
troubleshooting
After a internet disruption of a week (broken cable), it has finally been restored. However, the doorbell no longer shows video. I cannot view the live feed nor answer the door. I have tested this both in the app and on the site. I have restarted the router multiple times and even reset/register the doorbell. All to no avail. It seems it cannot connect to the doorbell. If I look at the health status of the doorbell, It all green. The power is good, signalstrength is RSSI-57 (green) and status is online.

69

0

0

24-11-2023 07:30:36

Responses (1)

C
Hi @Toxaris. Which model of Ring Doorbell are we working with? You can find the model name on the Device Health page in the Ring app. Additionally, is there a specific error message you see when trying to activate the Live View? Feel free to share a screenshot of what you're seeing on your end.

0

27-11-2023 09:47:14

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

D

Danielhrch

4

User
Solutions

W

windracer

1

User
Solution