Ring Video Doorbell
No snapshots on timeline ring doorbell
I purchased a ring doorbell a few months ago and recently noticed that snapshots no longer appear on the timeline . I've tried to redo it in the settings by turning it off and on , uninstalled the app and set it up again but snapshots still do not appear on my timeline . They used to . I have it set for every hr . How can i resolve this issue ?
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11-11-2021 06:09:42
Responses (4)
- M
Snapshots are enabled in the app . I have disabled then enabled . Deleted the app and reinstalled the app and snapshots still do not show on my timeline . I have a ring protect plan as well Any further ideas how to resolve this ?
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13-11-2021 02:28:40
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- M
You've covered the best steps, @Mr_rusty! If possible try viewing on another mobile device to rule out many mobile device/ app variables at once. For a closer look at this, I recommend reaching out to support as they can consider some advanced options. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. Feel free to let us know how this goes! :)
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17-11-2021 06:09:03
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Marley_Ring
Snapshots should show up on your mobile Ring app Timeline, as long as they are enabled and your Ring device is subscribed to a Protect Plan. [Here are some additional tips](https://support.ring.com/hc/en-us/articles/360034355652-Timeline-Security-Snapshots-Using-Snapshot-Capture) for using the Snapshot. Please note, these Snapshot images are automatically deleted after 7 days.
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11-11-2021 04:11:18
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