Responses (2)

• D

  Dlcook1

  I was experiencing the same issue, and finally chatted with support. Because I am a shared user, the option to reconnect to WiFi didn’t show up. Once I borrowed my spouse’s phone and reconnected that way, there was no issue.

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  03-10-2021 12:20:00

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• U

  user51840

  Option is not available. I never leave comments like this, but after this experience, I was happy to do so. Users shouldnt have to Google how to reconnect their devices to WiFi, then have to wonder why option isnt available and Google that issue. If its true and I dont know if it is, but if it is, that you,Ring, removed that option from older devices to force customers into buying your newer products, then shame on you. What a lousy way to exploit people. If it isnt true, then work on your usability because it makes no sense to cause this great of confusion just to reconnect to your WiFi. Either way, I think I will switch off Ring and try another product. Respectfully

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  21-07-2023 02:15:23

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  Tom_Ring

  Hi @user51840. The option to reconnect to WiFi has not, and will never, be removed from the Ring app. This option is located in the Device Health menu and is available for the Ring account owner to change WiFi networks. You can reference our [Quick Fix Guide](https://support.ring.com/hc/en-us/articles/4408533336468-Quick-Fix-Guide-) for step by step instructions on this.

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  21-07-2023 07:37:58

  N

  NeeWii

  This evidently isn't true...coming to this post several years later with a ring video doorbell 4, and the Device Health screen most certainly does **not** have any option to either "Reconnect to Wifi" or to "Change Wi-Fi Network". Frustrating. Looks like a full reset will be required. ------------- Update - have just realised that I'm a shared user on this doorbell, not the main owner - and so I suspect that's the root cause of the issue!

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  06-10-2023 12:54:43

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  Tom_Ring

  Hi @NeeWii. That is correct. Shared Users will not have the option to change WiFi as this is a Owner-only option.

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  09-10-2023 02:17:17