‎No Motion Snooze Option?

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user70487

No Motion Snooze Option?

battery-video-doorbell

app-settings

troubleshooting

ios

I just got my first ring doorbell and it will snooze the motion defection and I won’t get notifications. I tried to search how to fix this and the option that it gives I don’t have. How can this be fixed? I have motion settings and alert snooze (which all it lets me do is schedule alerts snoozing) but no snooze motion. It’s not the most convenient that I have to keep toggling it back on. ![IMG_5108|230x500](upload://9m3kmtK5YCRA3bZZRtBWC3T3Yph.png)

271 •

0 •

09-12-2023 03:45:52

Responses (1)

T

Tom_Ring

Hi @user70487. If you have your Alerts Snoozed, the Motion Alerts toggle will be subdued (Pictured Below). I would suggest by checking to see if you have Smart Alerts enabled. You can find that information [here](https://support.help.ring.com/hc/en-gb/articles/360032947972-Smart-Alerts-Refining-your-motion-alerts-for-people-and-other-motion-events). This may filter out certain alerts and cause the symptoms you are experiencing. Let me know if this helps. ![Screenshot 2023-12-12 at 9.42.02 AM|232x500](upload://pZ29b22oPlmIgMGiqthe6pdhlvK.jpeg)

0

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12-12-2023 03:42:20

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