No Audio on my Ring Doorbell 3

So half way through the day today my audio when my doorbell was recording would go through for the 1st second after preroll and then no audio at all. Sometimes after preroll there still would be no audio. I can ill afford to have these devices not recording let alone no audio. At first I thought it might be my phone - till I log onto the website and discovered it was not my phone it was the device. My safty and life depend on these cameras to work and they are proving to be more of a hassle than what I paid for them. Help as I am left twisting in the wind - I have called twice before with different issues and repsaying that someone would contact me back = liars I feel abondoned and need help desperately.