Ring Video Doorbell
No alerts for Ring Doorbell 2 offline or low battery
I've had a Doorbell 2 for almost 3 years. It is entirely battery-powered. Most of the time I receive an alert when the battery is low -- it used to be via email, more recently the alert has come as a notification from the app. But every once in a while, I don't receive any notification at all. Unfortunately, it's usually several days before I realize the doorbell isn't working. There doesn't seem to be any rhyme or reason for when I receive notifications and when I don't. It would be nice if the notifications were reliable, and if Ring could send an alert when there's been no signal from the doorbell for some period of time. Has anyone else experienced this intermittent low battery notification issue? Is there anything that can be done about it?
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12-11-2020 11:36:56
Responses (3)
- E
Are either of you using an Android phone? If so, what brand? Might just be a battery optimization issue. There are a few brands that cause issues.
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13-11-2020 12:23:23
TI’m not I have an iPhone. And it was working fine until a few days ago. Not sure what has changed or exactly when.
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13-11-2020 12:58:25
LThis has been an problem for me pretty much the entire time I've had the Ring doorbell. Sometimes I get a low battery alert, sometimes I don't. I thought it might be the battery so I replaced it but that didn't resolve the issue. Sometimes the doorbell just goes offline for no apparent reason (the battery is fine). I never receive alerts when that happens.
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13-11-2020 01:25:38
- S
I hear ya! I just got off the phone with Ring customer service/technical support that said they are "working on this issue". But I see that your post is dated November 2020. It is now October 2023 and Ring still can't figure out how to do this. I have missed too many deliveries because my device was offline or had a dead battery. Tech Support told me to check my Device Health "daily" to make sure this does not happen. Huh?! Ridiculous.
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06-10-2023 03:16:49
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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08-11-2023 02:23:41
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Tacka667
My doorbell 3 is doing the same thing. I have reset it completely reconnected to WiFi and all. It is recorded the movement but isn’t sending the notifications. This isn’t a battery issue because my battery is at 97 percent and it is straight wired.
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12-11-2020 11:57:59
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