New Ring Cam missed events

My new ring camera missed an event and had delayed recording. What is the cause of this? yesterday there was Delay recording of a person walking in front of the cam, but you can clearly see there is missing footage from the beginning of the video. Secondly, tonight it missed an event altogether, and we know for sure there was activity in the hallway in front of the camera. what is the cause? My account was not disabled and as far as I know it was functioning. Now one new thing that happened today is that we set up a new television with Alexa and asked to view the front door for a few minutes. Then, We exited out of the window and watching television I wonder if, the front door on the television calls some type of disconnect. Feedback about your experience would be helpful.