Responses (1)

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Tom_Ring

Hi @VideoRanger. Your Ring Pro 2 should not be hot. With most electrical devices, they can be warm while in use (think of the temperature of a laptop in use), but not hot. The Ring Pro 2 is designed to be hardwired to a transformer (VAC) or the Ring Plug-In Adapter (VDC). There are some Doorbell transformers that supply DC power, which is why the distinction is made to not wire your Doorbell to DC power. The only DC power the Doorbell supports, is the Ring Plug-In Adapter Gen 2. I hope this clears things up.If you are still experiencing a hot Ring Pro 2, disconnect it right away and contact our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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10-05-2022 22:41:56

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V

VideoRanger

As you suggested, I contacted Ring Tech Support. The representative was very nice and very helpful. Yes, the units do get hot when connected this way she told me. Here are some stats: My plug-in adapter measures at 24.1 VDC on a Fluke DMM. The temperature on the back of the Pro 2 around where th

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12-05-2022 20:44:32

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Tom_Ring

Hey @VideoRanger. Thank you for following up with me. I'm happy to hear that Ring Support has confirmed that your device is in good working order.

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12-05-2022 20:59:42

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user23699

Thanks for the details in your post. Was concerned about my Pro 2 temp at 120F in the same area you measured while indoor at 75F ambient (testing prior to install). Seems hard to believe that it's meant to so hot you can't hold it. Hope durability of these units is not effected.

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18-09-2022 02:15:19