Ring Video Doorbell

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A
New owner of doorbell
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Hey I purchased a new home where thee previous owners left the ring doorbell, we want to set it up but we can’t get it figured out! I don’t have contact to Past owners so I can’t ask them to add me

881

0

1

08-11-2020 10:16:03

Responses (2)

C
Hi @Andreaguhde. There is a device ownership transfer process during the setup flow. You can learn more about that [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). If that doesn't work, you'll need to reach out to your support team for further assistance. Please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

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10-11-2020 09:43:17

B
I have the same issue but I bought mine at an estate sale. What info will customer support need from me?

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06-12-2023 07:58:36

C
Hi @BriannaCD. If you've already tried to set your Ring Doorbell up and received a message that it's already set up under a different account, please reference the information [here](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device). You may need to reach out to our [support team](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us#callus) directly if the original owner cannot be contacted. I'd recommend having the Ring device with you when contacting support so you can provide any necessary details about the device.

1

07-12-2023 08:07:51

S

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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06-01-2024 08:08:38

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