Ring Video Doorbell
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New device registered to an unknown person
hardwired-video-doorbell
cs-support
I recently purchased a home with a ring attached. The house was a rental and tenants are long gone. Is there any way to register this ring onto my account without requiring assistance from the previous tenants? Or do I simply need to purchase a new doorbell?
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11-09-2021 04:52:31
Responses (2)
M
Hi there, @Madg17! When receiving or trying to setup a Ring device that was previously owned by someone else, your initial setup attempt should send a request to release ownership. Please wait a few days for previous owners to remove the device from their account. If you are in contact with the previous owner, this can always speed things along. Check out our [Change of Ownership](https://support.ring.com/hc/en-us/articles/360038010351-I-Would-Like-to-Take-Over-Change-Ownership-of-Ring-Devices) process for more tips on changing this information.
Otherwise, @Targeting_Techy's suggestion is the best next step. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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13-09-2021 03:31:08
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Targeting_Techy
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11-09-2021 04:54:53
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