Ring Video Doorbell
Need to change wifi network but there is no option for that
Upgraded my router. Need to change the doorbell pro to the new network but there is no way to do it. Device Health only shows "Reconnect to wifi". "Change Wifi Network" is not shown. Using Android app on Samsung Galaxy S21 Ultra. Play store says my app is up to date. I am the owner. What do I do now?
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14-06-2022 03:47:22
Responses (3)
- U
Hi there, I have a similar problem in connecting my Ring doorbell to a new wifi network after changing to a new router. Apparently the correct procedure is to use ‘Devices’, select the required device, and then ‘Device Health’, and from there adjust the wifi network configuration. I can’t do that because no devices are listed, and so I don’t even get the option to select the ‘Device Health’.
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12-03-2024 12:23:38
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- T
Hi @user78856. Be sure that you are on the correct Location. You can learn more about Locations here. I hope this helps.
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13-03-2024 03:53:52
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user27801
I have the same problem reconnecting to WiFi after upgrading my modem and router. I used the same network name and password with the iOS App on an iPhone 13 Pro Max. From what I can tell after scouring Ring Help, the Manual and the Ring App, Ring hasn't bothered to address this problem on either iOS, or Android apps since you posted 5 months ago. Their "solution" is hiring an electrician, which will probably cost more than the Ring Doorbell Pro itself.
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13-11-2022 12:05:51
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