I hardwired my Ring 2 and it does not charge my battery. Since yesterday, the life has dropped 6% which seems higher than it would have otherwise. The device health shows proper connection and is identified as 'hardwired'. Power status says 'very good'. I’ve read online some units had issues charging. Is there anything that can be done with mine?

I’m having the same issue, what did you do to resolve this? I have a ring 2 and seems since all of this update I went from never having to change the battery to now changing the battery every two weeks

‎Need my 5 digit pin code

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S

sassy_red

Need my 5 digit pin code

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android

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hardwired-battery-video-doorbell

My Ring Doorbell dropped off my wifi. I want to reconnect but it wants the 5 digit pin off the device. I can't find the card that came with the device and I would have to take it off the wall to get the pin off the device itself. Is there another way to get that pin code?

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13-01-2021 11:41:50

Responses (22)

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Tom_Ring
Hi @sassy_red. If you no longer have the original packaging that came with the Doorbell, then you will have to get the 5 digit pin off of the Doorbell itself. I would recommend taking a picture of this, that way you can have it readily available, if needed. :smiley:
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15-01-2021 11:10:13
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lisac1
were you ever able to solve this problem? Customer service said there is no way to have this pin unless doorbell removed. when removed, there is a qr code - but no 5 digit pin.
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21-09-2021 01:08:16
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CB
Chris-B
I had this same issue. The QR code is on the back of the Ring doorbell. If the doorbell is already mounted on the wall, take it down, and you’ll see it.
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30-09-2021 11:50:17
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user5698
I have the qr code in my paperwork, but it just takes me to my ring app. What do I do with that? I need the 5digit code to reconnect.
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18-12-2021 05:21:27
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W
whynotme
This is absolutely ridiculous that I have to unmount the doorbell and the two floodlights to get the pin to change the wifi password. There must be another way.
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01-02-2022 06:36:41
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