Ring Video Doorbell

Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
D

Dk031988

Accepted Solution
My Generation 2 model is not working properly
battery-video-doorbell
troubleshooting
cs-support

My camera struggles to view live mode, the motion video is captures is distorted colors of grey and blue and is extremely blurry. This started one day ago and I've tried to reboot it multiple times, my internet is fine and strong and works fine with every other device in my home. I don't know what the issue is but it's making me extremely mad because I paid good money for the camera and the subscription.  I need help!

35

2

0

07-07-2024 11:10:00

Responses (1)

J
Accepted Solution

Hi @Dk031988. I would also recommend trying to factory reset it to see if it helps. To factory reset it, press and hold the setup button on it for 20–25 seconds, then reconnect it to your Wi-Fi. I would also suggest rebooting your router and making sure your Ring device has good signal strength. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

0

08-07-2024 11:24:44

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user63814

1

User
Solution