Ring Video Doorbell

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S
My Doorbell 4 won’t charge from old doorbell hardwires
hardwired-video-doorbell
troubleshooting
cs-support
I use to have a Ring Doorbell 2 hardwired to my old doorbell and worked fine. The battery was always 100%. I never had to charger the battery! After 2 years I decided to upgrade to Ring Doorbell 4 and now every 2 months I need to charge the battery! Why? When I check the status is saying hardwired and shows the charging sign, but the battery keep discharging every day. I even bought a new battery. Thought the battery was faulty but still the same.! Why? What should I do? (Ireland)

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25-05-2023 10:08:13

Responses (2)

J
Hi @SRG_Dublin. If your Doorbell 4s battery is not trickle charging when hardwired and the app is showing it is detecting that it is hardwired, try the following steps: - [Reboot your Doorbell using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Ring-Doorbell-or-Security-Camera-). - Try the steps mentioned in this Help Center [article](https://support.ring.com/hc/en-us/articles/204252980-Charging-your-Ring-Video-Doorbell-battery-with-hardwiring). - Factory reset your Doorbell by pressing and holding the setup button for 20-25 seconds and then reconnect it to your wifi If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for further asssitance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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26-05-2023 08:08:23

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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25-06-2023 08:08:50

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