‎Muffled sound, ring door bell (new) gen2

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user66872

Muffled sound, ring door bell (new) gen2

audio-quality

troubleshooting

I’ve installed my device as requested however the audio is very muffled, and nobody can understand what I’m saying to them. I’ve tried rebooting the device, and the router is located approx 8m away. RSSI ranges being between 42 and 53 throughout the day. I’m with virgin media with a download speed over wifi of 534 Mbps and upload of 103 Mbps with jitter running at 2ms . I don’t appear to have any video issues. https://ring.com/share/093bae08-b9f0-49d5-b37f-69663a5ec612 The video above is from when I was setting up the device, and the ring doorbell was literally 1m away. https://ring.com/share/19076342-c9fc-41da-9c98-d6f68056ae65 This video is of a recent delivery. Any support would be welcomed.

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17-11-2023 01:16:22

Responses (2)

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Justin_Ring
Hi @user66872. I was able to find this Community [post](https://community.ring.com/t/voice-unrecognizable-on-ring-speaker-during-live/241593) where another neighbor had a similar concern with their audio quality. There is a marked solution, with steps to try and what to do if those steps do not help.
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20-11-2023 05:50:39
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-12-2023 05:50:42
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