Responses (1)

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Caitlyn_Ring

Hi @JP-in-OR. Can you let us know which model of Ring Doorbell you have? Additionally, would you mind sharing a screenshot of your Motion Zones, motion sensitivity slider, and Motion Frequency settings? I'd be happy to take a look and see what suggestions I can recommend. :)

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10-09-2020 17:45:56

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Reply

JI

JP-in-OR

It’s working now, thanks!

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10-09-2020 18:12:55

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Ellie10

I am having the same problem. My battery is charged and I can get the live view to work through the app, but the motion sensor is not coming on.

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02-11-2020 01:12:48

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Tom_Ring

Hi @Ellie10. I try to toggle Record Motion off, then on. Also, make sure that your Doorbell is not in a [Mode](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-your-Ring-Cameras-with-Modes) that would prohibit motion detection. This should help!

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04-11-2020 17:31:26

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Ellie10

Everything is working on my iPad, but not on my iPhone. I've been through all the settings, toggled everything on and off, etc. It is set to "away" mode , so should be detecting everything.I recently upgraded my iPhone but not my iPad to the new iOS and wonder if there needs to be an update from Ring to coordinate with the new iOS update?

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05-11-2020 00:16:58

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Tom_Ring

Hi @Ellie10. There was just a new iPhone update, 14.2, and I have full function with my personal iPhone with the new update installed. If you're having issues, try this: Remove the Ring app, reboot your phone, then reinstall your Ring app. Let me know if this works!

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06-11-2020 19:46:04