Ring Video Doorbell
Browse posts, comment, and join in the discussion about Rings wired and battery doorbell.
Motion detector sucks - how do I contact support
Motion detector sucks. Sometimes it doesn’t pick up motion like a car pulling in/out of my driveway, or delivery person walking up to the door and putting a package right under the doorbell. Ring told me to uninstall/reinstall the app and also re-setup the doorbell. I did, and it still sucks. They can’t even tell me if there is known issue, or whether I might have a defective doorbell. Also, is there no way to contact support anymore accept to post and wait?
4828 •
0 •
8 •
06-06-2020 18:09:25
Responses (2)
- S
Thanks for your reply. Good to know I’m not the only one that is having this problem. Thanks for the phone number. The Ring App kept redirecting me to the Community forum. Awhile back, the app would give you the option of chat or calling a human. I’m wondering if they scaled down their customer service during the pandemic or if they’ve just cut their quality altogether.
•0
07-06-2020 05:37:52
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
nitaroyal
I reached a human at 800-656-1918. Put me through a lot of steps but the fixes didn't hold. Mine activates every time we go OUT the door. But we just had our 4th delivery this week that recorded nothing, and certainly didn't trigger any notification. We keep reloading the app, changing settings, and it might work for a day or two, then nothing. Gives me zero feeling of security if we leave the house. The concept is great, but in reality I think I wasted my money.
2
06-06-2020 18:51:50
•