Ring Video Doorbell

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G
Motion detection toggle on wireless gen 2 doorbell keeps turning itself off!
troubleshooting
motion-settings
The motion detection toggle on my wireless gen 2 doorbell keeps turning itself off. My rssi is constantly between -58 & -70 on both my doorbell and chime. Also, the router is the other side of the house from both devices. Would this issue be fixed with the purchase of a Chime Pro or is it a router issue? Thanks in advance.

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21-11-2023 10:57:44

Responses (1)

J
Hi @Glewis16. Having poor signal strength can cause different issues with a Ring device. To see if your Motion Detection toggle is turning off because of poor signal strength, are you able to temporarily bring the Doorbell into the same room as the router to test?

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23-11-2023 03:54:33

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