Ring Video Doorbell
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Motion detect is not functioning on new doorbell
Is there a way to test motion detection to verify that it is not faulty? I purchased 2 refurbed units from Amazon’s WOOT, one unit detects motion second unit detects no motion. And is there a way to reset the unit?
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09-11-2020 16:39:09
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Caitlyn_Ring
Hi @Scott0808. Yes, you can reset the Doorbell by holding down the setup button for at least 20 seconds. After that, follow the steps under Set Up a Device in the Ring App to get it back up and running. If you're still running into concerns for motion detection after trying the reset, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They can take a closer look at this for you. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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10-11-2020 22:42:24
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