Ring Video Doorbell
Motion Alerts Notifications stopped working iPhone/iPad
Motion Alerts worked Jan 4 when I went to bed, did not work when I woke up the next morning. I have an iPhone and iPad, Notifications not working on either device, so shutting down the device is not the answer. It isn't a WiFi problem since everything else works and Ring video is recording, I'm just not getting Alerts. This has obviously happened to many others in the past, but I don't see a solution that works.
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06-01-2021 08:34:32
Responses (13)
- T
Same thing for me .... I have an android and my wife has an iPhone; and the RIng Doorbell is connected to our Alexa. We get _ring_ notifications, but not _motion_ notifications. The motion events are logged in the history of the device, so it isn't a "motion settings" problem. We've done everything short of resetting to factory default... I'm not sure when we got our last motion alerts, but it has been a few days ... but it did work, probably around January 4th as well. Any idea how to get Ring.com 's attention on this? It's probably a systemic issue , not a per-user issue. Ted.
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07-01-2021 03:00:01
- S
Having the same problem. Ugh. My floodlight cam notifications work fine it’s just my doorbell pro that stopped. Guess I will need to call and sit on with support.
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09-01-2021 12:23:36
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- G
Are all of the issues with Ring Pro?? Several responses indicate that, and that's what I (original poster) have. I'm so frustrated - Motion Alerts is the primary reason I bought this thing.
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09-01-2021 06:15:41
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- W
I have been having the same issue as the rest of you, however, my wife is receiving motion and doorbell notifications on her phone. We do not have Ring Pro. I have tried all that is suggested by Marley but still having the issue.
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09-01-2021 08:29:16
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Dan8
Same exact thing is happening to me on android. Approximately 3 days ago or so, notifications stopped on all our devices (phones and tablets). The camera still works fine and is recording movements, but no notifications. Everything has work well for the past year and a half.
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07-01-2021 04:13:44
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