Responses (13)

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Dan8

Same exact thing is happening to me on android. Approximately 3 days ago or so, notifications stopped on all our devices (phones and tablets). The camera still works fine and is recording movements, but no notifications. Everything has work well for the past year and a half.

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07-01-2021 04:13:44

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tedtaylor

Same thing for me .... I have an android and my wife has an iPhone; and the RIng Doorbell is connected to our Alexa. We get _ring_ notifications, but not _motion_ notifications. The motion events are logged in the history of the device, so it isn't a "motion settings" problem. We've done everything short of resetting to factory default...I'm not sure when we got our last motion alerts, but it has been a few days ... but it did work, probably around January 4th as well. Any idea how to get Ring.com 's attention on this? It's probably a systemic issue , not a per-user issue.Ted.

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07-01-2021 15:00:01

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SK360
Having the same problem. Ugh. My floodlight cam notifications work fine it’s just my doorbell pro that stopped.Guess I will need to call and sit on with support.
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09-01-2021 00:23:36
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Gemini52

Are all of the issues with Ring Pro?? Several responses indicate that, and that's what I (original poster) have. I'm so frustrated - Motion Alerts is the primary reason I bought this thing.

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09-01-2021 18:15:41

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Chez13

Yes me too! And now they have a feature (Modes) to turn off notifications while you're home (don't know if it still records?!)...not just snooze. Apparently they believe we all sit by the door or windows looking out! 🙄

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12-01-2021 04:29:40

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seyfekm
I’m having the same issue. I’ve tried everything nothing works.
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09-01-2021 19:25:28
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wkduser
I have been having the same issue as the rest of you, however, my wife is receiving motion and doorbell notifications on her phone. We do not have Ring Pro. I have tried all that is suggested by Marley but still having the issue.
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09-01-2021 20:29:16
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