Responses (7)

• G

  Grimzly

  Noticed the same. Please add it back.

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  01-12-2020 12:17:47

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  C

  Caitlyn_Ring

  Hey neighbors! Would you mind uninstalling the Ring App, restarting your phone, and reinstalling the Ring App? After that, check the Device Health page and let me know what you're seeing on your end. Feel free to attach a screenshot, but make sure the MAC ID and any personal information is covered.

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  01-12-2020 11:41:29

  B

  brianallenlevine

  Hi, Caitlyn. I appreciate your assistance with this. I've tried as you've suggested. Alas, the voltage reading is still missing. I've attached a redacted screenshot of what I see. Do you have any other ideas? Thanks, --Brian

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  02-12-2020 05:56:43

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  Caitlyn_Ring

  Hi neighbors, we did some digging and discovered that this feature is no longer in the app. Is there a specific purpose you use the voltage reading for? This information would be great for us to share with the team.

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  04-12-2020 06:59:51

  G

  Grimzly

  Well... Good to be able to verify if the correct voltage is being read for it to properly function. Shouldn't be something one would have to check over and over, but on initial install is great to know if accurate. In your own KB article titled 'Troubleshooting Insufficient Power Issues with Ring Video Doorbell Pro', you note "Voltage greater than 4.05 V can shorten the life of the device.". So allowing users with a wired device the ability to read sounds purposeful.

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  07-12-2020 05:18:47

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  sleuci

  Voltage is an issue that has picked up for me in the last month. If my Ring doorbell goes offline but I can't confirm whether or not voltage is the issue, how will I know what the issue is without the unnecessary headache of troubleshooting scenarios? Now the only status we are informed of with regard to the health of our device is signal strength. I don't understand why Ring would intentionally remove crucial health status visibility from the products Ring customers own and use. I can see providing more information, but not less. I'm glad I learned I had voltage issues before this happened or I wouldn't know and would be incredibly frustrated, and I'd feel like I owned faulty equipment. Now I'm incredibly frustrated, but only because Ring deliberately eliminated technical visibilty and control from its customers.

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  08-12-2020 09:20:26

• R

  Rallanah

  I agree with others that it makes no sense to have removed this information from the app. My ring was unresponsive yesterday (wouldn't light up when button was pushed) and there was no way to tell if this was a problem with the voltage being delivered to the device or the device itself without taking it off the wall and checking the voltage with a multimeter. Would have been nice to have the "last voltage detected" feature still in the app.

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  30-12-2020 02:27:33

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• M

  Marley_Ring

  Thank you for this feedback, neighbors. We are always working towards making improvements where we can in the Ring app and with our devices. As we revisit the Device Health section of the Ring app and make adjustments, there was a change made that removed the power reading in regards to voltage level on the iOS interface. We will be sure to share any and all additional feedback and experiences from our neighbors with our team here for future consideration. We appreciate your thoughts and concerns in the meantime. Thanks again, neighbors!

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  30-12-2020 07:51:52

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  M

  mentsmin

  Numerous, purportedly current help articles still refer to this reading on the device health report!

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  01-02-2021 04:25:41

• C

  Coaster7

  My ring doorbell all of a sudden stopped working after 3 years. Instructions say to check that ring has power first. The Ring online manual - troubleshooting - shows to check the voltage by going to Device Health. Now you (Ring) are saying that voltage reading has been removed from the app. How about changing the troubleshooting video to show that is not available. Better yet, add it back to the app. I now don’t know if my Ring doorbell is not getting power or just failed and needs to be replaced. After pressing the reset button, I get nothing- no circle lighting up. Also, it won’t “join” to iPhone. So, I’m out of luck. Guess I’ll call support.

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  13-02-2021 03:40:37

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• N

  Neil58

  When is the voltage reading going to be returned. Thanks

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  17-04-2021 03:23:14

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